DocumentCode
2134196
Title
The Study on Reverse Logistics for E-Commerce
Author
Ma Fen
Author_Institution
Fac. of Manage. & Econ., Kunming Univ. of Sci. & Technol., Kunming, China
fYear
2010
fDate
24-26 Aug. 2010
Firstpage
1
Lastpage
4
Abstract
Companies moved into E-commerce have not fully prepared for handling the subsequent surges in product returns. Thus, it has become increasingly important that developing reverse logistics management to cope with new challenges. Focusing on this situation, this paper will firstly explain the concepts of E-commerce and reverse logistics; next, discuss the importance of developing reverse logistics for e-commerce; and then, analyze the challenges of reverse logistics under E-commerce; at last, put forward some solutions and proposals for companies to develop reverse logistics for their E-commerce.
Keywords
customer satisfaction; electronic commerce; logistics data processing; reverse logistics; e-commerce; product return; reverse logistics management; surge handling; Companies; Electronic commerce; Reverse logistics; Supply chains;
fLanguage
English
Publisher
ieee
Conference_Titel
Management and Service Science (MASS), 2010 International Conference on
Conference_Location
Wuhan
Print_ISBN
978-1-4244-5325-2
Electronic_ISBN
978-1-4244-5326-9
Type
conf
DOI
10.1109/ICMSS.2010.5575577
Filename
5575577
Link To Document