• DocumentCode
    2134196
  • Title

    The Study on Reverse Logistics for E-Commerce

  • Author

    Ma Fen

  • Author_Institution
    Fac. of Manage. & Econ., Kunming Univ. of Sci. & Technol., Kunming, China
  • fYear
    2010
  • fDate
    24-26 Aug. 2010
  • Firstpage
    1
  • Lastpage
    4
  • Abstract
    Companies moved into E-commerce have not fully prepared for handling the subsequent surges in product returns. Thus, it has become increasingly important that developing reverse logistics management to cope with new challenges. Focusing on this situation, this paper will firstly explain the concepts of E-commerce and reverse logistics; next, discuss the importance of developing reverse logistics for e-commerce; and then, analyze the challenges of reverse logistics under E-commerce; at last, put forward some solutions and proposals for companies to develop reverse logistics for their E-commerce.
  • Keywords
    customer satisfaction; electronic commerce; logistics data processing; reverse logistics; e-commerce; product return; reverse logistics management; surge handling; Companies; Electronic commerce; Reverse logistics; Supply chains;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Management and Service Science (MASS), 2010 International Conference on
  • Conference_Location
    Wuhan
  • Print_ISBN
    978-1-4244-5325-2
  • Electronic_ISBN
    978-1-4244-5326-9
  • Type

    conf

  • DOI
    10.1109/ICMSS.2010.5575577
  • Filename
    5575577