Risk analysis of E-tourism service supply chain

Author

Jin Qin ; Lu Zhang

Author_Institution

Sch. of Manage., Univ. of Sci. & Technol. of China, Hefei, China

fYear

2013

fDate

28-31 Jan. 2013

Firstpage

1

Lastpage

5

Abstract

E-tourism is becoming more popular in both developed and developing countries. With the involvement of multiple service enterprises, and the intangible, heterogeneous characteristics of e-service, the E-tourism service supply chain faces a number of risks that need to be mitigated or averted. In this paper, risks of E-tourism service supply chain are analyzed in detail from the business process point of view. A risk categorization scheme is proposed, which includes online travel agencies´ endogenous risks, service supply chain´s internal risks and external environmental risks. We also briefly discuss risk management method according to the proposed categorization.

Keywords

risk analysis; supply chain management; travel industry; business process point-of-view; e-tourism service supply chain; electronic tourism; external environmental risk; risk analysis; risk categorization scheme; risk management method; service enterprise; service supply chain internal risk; travel agency endogenous risk; Economics; Educational institutions; Industries; Internet; Risk management; Supply chains; E-tourism; risk analysis; supply chain;

fLanguage

English

Publisher

ieee

Conference_Titel

Reliability and Maintainability Symposium (RAMS), 2013 Proceedings - Annual

Conference_Location

Orlando, FL

ISSN

0149-144X

Print_ISBN

978-1-4673-4709-9

Type

conf

DOI

10.1109/RAMS.2013.6517647

Filename

6517647