DocumentCode
2180171
Title
Customer Maturity Model Based on Counter Propagation Network
Author
Liu, Chaohua
Author_Institution
Sch. of Bus. Adm., Jiangsu Univ., Zhengjiang, China
fYear
2010
fDate
24-26 Aug. 2010
Firstpage
1
Lastpage
4
Abstract
In this paper, we investigate the sequential acquisition pattern and bring forward special definition of customer maturity. Also, we provide a new method to calculate the value of customer maturity based on logistic regression. Through investigating the relation between the customer maturity and demographic data, we propose a model to predict customer maturity based on the Counter Propagation Network.
Keywords
customer satisfaction; logistics; regression analysis; counter propagation network; customer maturity; logistic regression; sequential acquisition pattern; Biological system modeling; Education; Logistics; Mathematical model; Predictive models; Probability; Radiation detectors;
fLanguage
English
Publisher
ieee
Conference_Titel
Management and Service Science (MASS), 2010 International Conference on
Conference_Location
Wuhan
Print_ISBN
978-1-4244-5325-2
Electronic_ISBN
978-1-4244-5326-9
Type
conf
DOI
10.1109/ICMSS.2010.5577455
Filename
5577455
Link To Document