• DocumentCode
    2180288
  • Title

    Implementation Model for Integrated IT Services Suitable for Small Enterprises

  • Author

    Weng Liang ; Weng Baozhang

  • Author_Institution
    Shanghai Tontron Inf. Technol. Co. Ltd., Shanghai, China
  • fYear
    2010
  • fDate
    24-26 Aug. 2010
  • Firstpage
    1
  • Lastpage
    4
  • Abstract
    The ITSM implementation within small enterprises has its own characteristics. Based on the service life-cycle concept from ITIL v3, and taking into account the characteristics of small enterprise IT services and 3rd party ITSP operation, this paper designed an implementation model for integrated IT services. This model is further designed by tailoring the IT service management system, and integration with professional IT management facilities. And the application value of this model is demonstrated through a brief explanation of the application mode of this model.
  • Keywords
    Web services; information technology; IT service management system; integrated IT services; service life-cycle concept; small enterprises; Business; Computer architecture; Convergence; Knowledge based systems; Monitoring; Portals; Security;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Management and Service Science (MASS), 2010 International Conference on
  • Conference_Location
    Wuhan
  • Print_ISBN
    978-1-4244-5325-2
  • Electronic_ISBN
    978-1-4244-5326-9
  • Type

    conf

  • DOI
    10.1109/ICMSS.2010.5577461
  • Filename
    5577461
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=2180288