Looking Past Planned and Habitual IT Use

Information technology is often used as means to some more fundamental ends. Such use is often adaptive rather than planned or habitual and, therefore, alien to the dominant IT use models. In this paper, we argue that the role, which IT plays, should be taken into account when trying to predict IT use. We re-evaluate previously reported data on mobile ticket use and demonstrate that, when IT use is not an end in and of itself, IT use intention can be used, rather counter-intuitively, to predict more accurately adaptive IT use than planned IT use. Our findings also suggest that IT habit should not be used as the default explanation for IT use, when IT intention -- IT use relation fails to materialize, unless there is further supporting evidence for habit formation.