Knowledge Economics Based upon a 4-Pillar-Model -- A Field Report

Knowledge economics is the most important issue when designing an enterprise knowledge management system. This paper presents a 4-pillar-model which enables the design of an economically efficient knowledge management system and it documents how this model was applied to establish a knowledge management system in the internal consultancy unit of a large German enterprise in the information and communication technology sector. Eventually, the knowledge economics of the conceived system are assessed in order to improve the enterprise knowledge management system. The structure of the 4-pillar-model itself anticipates utility in all types of (re-) organisation projects.