Title :
IT Service System Design and Management of Educational Information System
Author_Institution :
Shanghai Univ. of Finance & Economic, Shanghai, China
Abstract :
This paper try to design structure of IT Service system Design and Management of Educational Information System in University The frame of IT service system is including analysis of users´ requirement, IT service management system, IT Service Management System Foundation and IT Service organization. Help desk becomes only interface for all levels of users according to their individual demands. Though analysis of service events and user´s feedback in service flow, it also provides the decision-making to improve the quality of IT service system.
Keywords :
educational administrative data processing; information systems; user interface management systems; IT service organization; IT service system design; decision making; educational information system; help desk; service events; Asset management; Computer network management; Conference management; Engineering management; Finance; Financial management; Information analysis; Information management; Management information systems; System analysis and design;
Conference_Titel :
Information Science and Engineering (ICISE), 2009 1st International Conference on
Conference_Location :
Nanjing
Print_ISBN :
978-1-4244-4909-5
DOI :
10.1109/ICISE.2009.699
