A Fuzzy AHP and BSC Approach for Evaluating Performance of a Software Company Based on Knowledge Management

Author

Wang, Yanan ; Xia, Qingfu

Author_Institution

Coll. of Economic & Manage., Hebei Univ. of Sci. & Technol., ShiJiaZhuang, China

fYear

2009

fDate

26-28 Dec. 2009

Firstpage

2242

Lastpage

2245

Abstract

The objective of this study is to construct an balanced scorecard (BSC) based on knowledge management and the fuzzy analytic hierarchy process (FAHP) for evaluating an software companies. The BSC concept is applied to define the hierarchy with four major perspectives (i.e. financial, customer, internal business process, and learning and growth), and performance indicators are selected for each perspective. A fuzzy AHP (FAHP) approach is then proposed in order to determine weight. The results provide guidance to software companies regarding strategies for improving department performance.

Keywords

DP industry; fuzzy set theory; knowledge management; software houses; balanced scorecard; department performance; fuzzy analytic hierarchy process; knowledge management; performance evaluation; performance indicators; software company; Advertising; Communication system control; Companies; Costs; Educational institutions; Knowledge management; Knowledge transfer; Marketing and sales; Software performance; Technology management;

fLanguage

English

Publisher

ieee

Conference_Titel

Information Science and Engineering (ICISE), 2009 1st International Conference on

Conference_Location

Nanjing

Print_ISBN

978-1-4244-4909-5

Type

conf

DOI

10.1109/ICISE.2009.38

Filename

5455616