Design and evaluation of integrated monitoring software for SaaS-based systems

A design of integrated monitoring software for understanding the detailed status of applications and hardware devices in a short period of time is proposed. Data models for real-time data and system configurations for easier associations between the real-time data are also proposed. To verify the effec-tivity of the proposed integrated monitoring software, surveys on the operations managers using monitoring software in a real data center were conducted. The results of the survey show that the integrated monitoring software can reduce the “transition time” (namely, the time an operations manager takes to switch between from monitoring one real-time data to another) by about 82%. This result suggests that the integrated monitoring software is effective for reducing the cost of monitoring SaaS-based systems.