DocumentCode :
2350026
Title :
Development of an evaluation model for Question Answering Systems
Author :
Ong, Chorng-Shyong ; Day, Min-Yuh ; Hsu, Wen-Lian
Author_Institution :
Department of Information Management, National Taiwan University, Taiwan
fYear :
2008
fDate :
13-15 July 2008
Firstpage :
178
Lastpage :
183
Abstract :
Question Answering Systems (QAS) are receiving increasing attention from information systems researchers, particularly those in the information retrieval and natural language processing communities. Evaluation of an information system’s success and user satisfaction are important issues in information systems research, especially for emerging online service systems on the Internet. Although many QAS have been implemented, little work has been done on the development of an evaluation model for them. The purpose of this study is to develop an evaluation model for question answering systems from user’s perspective. We have established the theoretical foundation and conceptualization of the constructs for user satisfaction with question answering systems. We have developed a general instrument capable of reliably and accurately measuring user satisfaction in the context of question answering systems. The proposed evaluation model provides a framework for the design of question answering systems from the user’s perspective to enhance user satisfaction and acceptance of QAS.
Keywords :
Communities; Databases; Information management; Information retrieval; Information science; Information systems; Instruments; Management information systems; Natural language processing; Web and internet services; Evaluation Model; Measurement; Question answering system; User satisfaction;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Information Reuse and Integration, 2008. IRI 2008. IEEE International Conference on
Conference_Location :
Las Vegas, NV, USA
Print_ISBN :
978-1-4244-2659-1
Electronic_ISBN :
978-1-4244-2660-7
Type :
conf
DOI :
10.1109/IRI.2008.4583026
Filename :
4583026
Link To Document :
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