Complex customer network´s service and control

As a complex network, the enterprise´s customer network in accord with the fundamental characteristics of complex networks. The paper analysis the complex customer network´s service and its associated characteristics, summarizes the functions of the service in the network, and then finds the problems of the service, establishes the gap model of the service. Through further analysis, we find the concrete specific ways to improve and optimize the model. In the aspect of network control, the paper focuses on the pinning control methods of the complex customer network, and through numerical simulation methods with different parameters to analyze the network´s controllability and stability. We mainly use the concepts of the complex network to finish our work, and the aims are to provide new and effective methods to improve the customer management in the enterprise.