Title :
Text mining for a clear picture of defect reports: a praxis report
Author :
Kreyss, Jutta ; Selvaggio, Steve ; White, Michael ; Zakharian, Zach
Author_Institution :
IBM Deutschland Entwicklung, Germany
Abstract :
We applied the text mining categorization technology, in the publicly available, IBM Enterprise Information Portal V8.1 to more than 15,000 customer reported, product problem records. We used a proven software quality category set to categorize these problem records into different areas of interest. Our intent was to develop a clear picture of potential areas for quality improvement in each of the software products reviewed, and to provide this information to development´s management. We present the benefits that can be gained from categorizing problem records, as well as the limitations.
Keywords :
data mining; document handling; portals; quality management; software quality; IBM Enterprise Information Portal V8.1; problem record categorization; software product review; software quality category set; text mining; Customer satisfaction; Information management; Laboratories; Portals; Quality management; Silicon; Software development management; Software quality; Technology management; Text mining;
Conference_Titel :
Data Mining, 2003. ICDM 2003. Third IEEE International Conference on
Print_ISBN :
0-7695-1978-4
DOI :
10.1109/ICDM.2003.1251018
