Service Information Hub for Service Lifecycle Management: A Progress Report

Author

Liu, Yew-Huey ; Jeng, Jun-Jang

Author_Institution

IBM T.J. Watson Res. Center, Yorktown Heights

fYear

2007

fDate

24-26 Oct. 2007

Firstpage

453

Lastpage

459

Abstract

Service information hub is an initiative by IBM Watson Research to fundamentally transform services life-cycle management (SLM) through end-to-end closed-loop control between SLM phases. Service information hub provides information management capabilities for SLM. The service information hub is much more than a data storage architecture, it is aimed for supporting end-to-end service lifecycle management via integrated information framework with value-add information and analytics services. In this paper, we will discuss what service information hub is and how service information hub addresses the challenges in the large scale service lifecycle management.

Keywords

closed loop systems; management; service industries; IBM Watson Research; data storage architecture; end-to-end closed-loop control; integrated information; service information hub; service lifecycle management; services life-cycle management; value-add information; Companies; Conference management; Economic forecasting; Engineering management; Information management; Large-scale systems; Memory; Resource management; Risk analysis; Supply chain management;

fLanguage

English

Publisher

ieee

Conference_Titel

e-Business Engineering, 2007. ICEBE 2007. IEEE International Conference on

Conference_Location

Hong Kong

Print_ISBN

978-0-7695-3003-1

Type

conf

DOI

10.1109/ICEBE.2007.98

Filename

4402133