An Integrated Multi-channel Messaging Model supporting for business collaboration

As the competitions among enterprises become more and more serious, and the production processes become increasingly complex, finding an efficient way to realize collaboration between different processes of industries is necessary for enterprises. Therefore, in order to support business collaboration, we propose an Integrated Multi-channel Messaging Model (IM³) in this paper, which can be used as a stand-alone web-service in many different business systems. The main feature of our model of work is that it can integrate e-mail, SMS and instant message formats into a general purpose message format, and then send it out according to the requirements of users. The general purpose message format is transformed by the use of XSLT (extensible style language transformation), and is also extensible to more message formats. Besides, our model of work has functions of providing message alerts, the coordination between various business processes, the support of business process execution etc. It is an efficient model that provides an open, shared, distributed but centralized collaborative working environment.