Abstract :
Maintaining a business critical application in production having serious performance and scalability issues can be quite a challenging task in itself. Having a new development team sitting on the other side of the globe can easily complicate things further. This experience report describes the challenges faced in this environment, lessons learned, and how we won the client´s trust and delivered business value as quickly and consistently as possible
Keywords :
project management; software development management; software maintenance; business value; client trust; development team; offshore agile maintenance; Application software; Art; Bandwidth; Command and control systems; Computer industry; Cultural differences; Delay effects; Meeting planning; Production; Scalability;
