Title :
Notice of Retraction
Competitiveness of Supply Chain Customer Satisfaction
Author :
Baozhen Guo ; Na Han
Author_Institution :
Sch. of Econ. & Manage., Hebei Univ. of Sci. & Technol., Shijiazhuang, China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
This paper discussed the relationship between Business Process Reengineering and supply chain management whose core was customers satisfaction. Second, from the viewpoint of supply chain customer satisfaction was analyzed. It was pointed out that the common goal of the members in supply chain was to satisfy the end customer, and the essence of customer satisfaction was that customers could gain the worth beyond their product “price”. Finally, from the point of view of the supply chain this paper provided some suggestions and comments regarding to improvement of customer satisfaction through some measures such as improving product quality, adding investment in service, lowing price, using information technology and so on.
Keywords :
business process re-engineering; customer satisfaction; investment; pricing; supply chain management; business process reengineering; information technology; investment; product quality; supply chain customer satisfaction; supply chain management; Customer satisfaction; Information technology; Internet; Investments; Supply chain management; Supply chains; business process reengineering; customer satisfaction; supply chain;
Conference_Titel :
E-Business and E-Government (ICEE), 2010 International Conference on
Conference_Location :
Guangzhou
Print_ISBN :
978-0-7695-3997-3
DOI :
10.1109/ICEE.2010.842
