Title :
A framework for R&D processes from quality management perspective
Author :
Koksaldi, Sertac ; Iyigun, Iffet
Author_Institution :
R&D, Arcelik A.S., Istanbul, Turkey
Abstract :
The aim of this study is to develop a tool to measure the degree of total quality management (TQM) implementation in an R&D environment. The European Foundation for Quality Management model criteria and the generic list of R&D processes that is generated through the authors´ study are used to develop this tool. This tool can be used in any R&D organization as a model not only for TQM implementation guidelines but also for the performance measurement of the organization
Keywords :
product development; quality control; research and development management; R&D organization; R&D processes framework; TQM implementation guidelines; organisation performance measurement; total quality management; Continuous improvement; Flowcharts; Laboratories; Measurement; Quality function deployment; Quality management; Research and development; Research and development management; Teamwork; Total quality management;
Conference_Titel :
Innovation in Technology Management - The Key to Global Leadership. PICMET '97: Portland International Conference on Management and Technology
Conference_Location :
Portland, OR
Print_ISBN :
0-7803-3574-0
DOI :
10.1109/PICMET.1997.653497
