Title :
An analysis of outage impact and availability measures for service industry information systems
Author :
Moynihan, Gary P. ; Batson, Robert G. ; Albright, Thomas L.
Author_Institution :
Alabama Univ., Tuscaloosa, AL, USA
Abstract :
Online information systems are now common to corporations who offer their external customers dial-in services. Implicit in this concept is the performance of the systems to acceptable levels of quality. This paper reviews current service industry practices in this field, and discusses future research directions
Keywords :
administrative data processing; fault tolerant computing; information systems; quality control; reliability; service industries; availability measures; dial-in services; external customers; industry practices; online information systems; outage impact; performance quality; research directions; service industry information systems; Application software; Availability; Business; Costs; Current measurement; Glass; Information analysis; Information systems; Manufacturing industries; Software quality;
Conference_Titel :
Innovation in Technology Management - The Key to Global Leadership. PICMET '97: Portland International Conference on Management and Technology
Conference_Location :
Portland, OR
Print_ISBN :
0-7803-3574-0
DOI :
10.1109/PICMET.1997.653630
