Title :
Comparing two software emergency process models
Author :
Snygg, Joakim ; Kajko-Mattson, Mira ; Hammargren, Emil
Author_Institution :
Dept. of Comput. & Syst. Sci., Stockholm Univ., Stockholm, Sweden
Abstract :
Organizations need guidance on how to efficiently manage emergency software problems. Such guidance, however, is available in only one process model today, CM3: Emergency Problem Management. In this paper, we compare CM3: Emergency Problem Management with an industrial software emergency process model. Our comparison results lead to the extensions of CM3: Emergency Problem Management with a pre-alert phase and a co-ordination of the management of emergency software problems with a crisis management process.
Keywords :
software development management; software maintenance; CM3; crisis management process; emergency software problem management; industrial software emergency process model; organization; prealert phase; software maintenance; Companies; Crisis management; Finance; Force; Software; alert phases; incident; maintenance; operational levels; severity algorithm; software process;
Conference_Titel :
Software and System Process (ICSSP), 2012 International Conference on
Conference_Location :
Zurich
Print_ISBN :
978-1-4673-2351-2
Electronic_ISBN :
978-1-4673-2350-5
DOI :
10.1109/ICSSP.2012.6225960
