Reconstruct and Evaluate of Telecom CRM for Full Service

In order to promote efficiency of electronic business operating, the newly founded three Telecom operators in China began to reconstruct their CRM of OSS (Operation Support Systems) which offering full telecom service including Fixed and Mobile telephone services. Aiming to support continuous release of new telecom products and services, it is necessary for Telecom operators to offer flexible combination and separation of telecom business in the reconstruction of Telecom CRM among distributed heterogeneous OSS. A novel service atomization method has been proposed in this paper which foucus on resource modeling and service evaluating based on SOA and workflow technology to decrease maintenance complexity of business logic code from Telecom CRM. Experiments demonstrated the effectiveness of the proposed method in performance promotion basing on the real CRM reconstruction project in province branch of China Unicom.