Title :
Cost estimation in an aeronautical supply chain
Author :
Murino, T. ; Naviglio, G. ; Romano, E.
Author_Institution :
Dept. of Mater. Eng. & Oper. Manage., Univ. of Naples “Federico II”, Naples, Italy
Abstract :
The Customer Support in an aeronautical supply chain is the key element, present throughout the cycle life of the aircraft for customer loyalty and ensure a business long term. Every order is different since each customer requires that their aircrafts respect particular specifications, then it is necessary to carry out an estimation cost of spare parts Service each time there is a certain request. At present the calculation process used in order to define The Spare Parts Service is an “Exact Estimation” method, through the OPUS10 Tool, very accurate, but extremely expensive in terms of time and processing time. Since, unfortunately, not all orders come to a successful conclusion, in the first negotiation phase (RFQ) it is possible to use an approximated calculation method allowing a great time and thus costs reduction. This paper goal is to search a mathematical algorithm, in a necessary approximation circle, that can substitute an exact method with a parametric estimation methodology.
Keywords :
aircraft; approximation theory; consumer behaviour; cost reduction; customer satisfaction; customer services; industrial economics; maintenance engineering; mathematical analysis; order processing; product life cycle management; supply chain management; OPUS10 tool; aeronautical supply chain; aircraft life cycle; approximation; cost estimation; cost reduction; customer loyalty; customer requirements; customer service; customer support; exact estimation method; mathematical algorithm; ordering; parametric estimation methodology; product specifications; spare parts service; Aircraft; Atmospheric modeling; Estimation; Maintenance engineering; Software; Supply chains; CRM; aeronautical supply chain; customer support costs; non-repairable and repairable systems; spare parts estimation;
Conference_Titel :
Software, Knowledge Information, Industrial Management and Applications (SKIMA), 2011 5th International Conference on
Conference_Location :
Benevento
Print_ISBN :
978-1-4673-0247-0
DOI :
10.1109/SKIMA.2011.6090016