A quality-model-based approach for describing and evaluating software packages

Selection of software packages from user requirements is a central task in software engineering. Selection of inappropriate packages may compromise business processes and may interfere negatively in the functioning of the involved organization. Success of package selection is endangered because of many factors, one of the most important being the absence of structured descriptions of both package features and user quality requirements. In this paper, we propose a methodology for describing quality factors of software packages using the ISO/IEC quality standard as a framework. Following this standard, relevant attributes for a specific software domain are identified and structured as a hierarchy, and metrics for them are chosen. Software packages in this domain can then be described in a uniform and comprehensive way. Therefore, selection of packages can be ameliorated by transforming user quality requirements into requirements expressed in terms of quality model attributes. We illustrate the approach by presenting, in some depth, a quality model for the mail server domain.