Title :
Visual item verification for fraud prevention in retail self-checkout
Author :
Bobbit, Russell ; Connell, Jonathan ; Haas, Norman ; Otto, Charles ; Pankanti, Sharath ; Payne, Jason
Author_Institution :
IBM T. J. Watson Res., Hawthorne, NY, USA
Abstract :
Many modern retail stores have self-checkout stations where customers can ring up their own orders without the assistance of any store personnel. To promote customer honesty these systems often weigh each item as it is placed in the bag to confirm that it has the expected mass for the product scanned. In our system we augment this basic check with an assessment of the item´s visual appearance to further ensure that the correct code has been entered.
Keywords :
bar codes; customer services; fraud; identification technology; image scanners; order processing; retailing; visual perception; correct code; customer honesty; fraud prevention; product scanned; retail self-checkout; retail stores; self-checkout stations; store personnel; visual appearance; visual item verification; Belts; Cameras; Error analysis; Image color analysis; Image edge detection; Pixel; Training;
Conference_Titel :
Applications of Computer Vision (WACV), 2011 IEEE Workshop on
Conference_Location :
Kona, HI
Print_ISBN :
978-1-4244-9496-5
DOI :
10.1109/WACV.2011.5711557