Quality management-a case study

Author

Sardos, Panayiotis A.

Author_Institution

Electricity Authority of Cyprus, Nicosia, Cyprus

fYear

1994

fDate

17-19 Oct 1994

Firstpage

40

Lastpage

42

Abstract

In this paper, the author shows the practical and measurable improvements in the service of electric utility customers achieved through the application of the total quality management initiated at his departmental level. In response to consumers´ needs the department reorganises itself, simplifies procedures and forms, offers needed training to its personnel and cooperates with others to find ways to overcome problems beyond its sphere of influence. All this is carried out while the department is performing its daily routine work which, as a result of the new thought, is marked by continuous improvements in its performance indicators

Keywords

electricity supply industry; human resource management; personnel; quality control; training; Cyprus; case study; customers; departmental level; electric utility; performance indicators; personnel; total quality management; training; Computer aided software engineering; Concrete; Continuous improvement; Electric variables measurement; Management training; Personnel; Power engineering and energy; Quality management; Seminars; Total quality management;

fLanguage

English

Publisher

ieee

Conference_Titel

Engineering Management Conference, 1994. 'Management in Transition: Engineering a Changing World', Proceedings of the 1994 IEEE International

Conference_Location

Dayton North, OH

Print_ISBN

0-7803-1955-9

Type

conf

DOI

10.1109/IEMC.1994.379954

Filename

379954