Title :
Internet service control based on customer choice
Author :
Chen, Bo ; Zhu, Weidong ; Zhou, Yaping ; Li, Lionel Z.
Author_Institution :
Sch. of Manage., Hefei Univ. of Technol., Hefei
Abstract :
Customer choice behavior, to a certain extent, determines the different mode types of Internet service provided by Internet Service Provider (ISP). But this aspect is often neglected by a majority of researchers. This paper introduced a simple customer choice model in which the probability of customer choosing a type of services was the function of service subset provided by ISP and therefore, the problem of Internet service control was transformed into optimization of Bellman equation. So the problem of Internet service control could also be translated as how ISP provides the subset of Internet services to the customers at each time point. At last, the relationship between the subset of Internet service types and the residual broadband is explored.
Keywords :
Internet; customer services; telecommunication services; Bellman equation; ISP; Internet service control; Internet service provider; customer choice; Automation; Cities and towns; Equations; Exponential distribution; Information technology; Intelligent control; Mathematical model; Optimal control; Technology management; Web and internet services; Bellman Equation; Customer Choice Model; Excellent Set; Internet Service;
Conference_Titel :
Intelligent Control and Automation, 2008. WCICA 2008. 7th World Congress on
Conference_Location :
Chongqing
Print_ISBN :
978-1-4244-2113-8
Electronic_ISBN :
978-1-4244-2114-5
DOI :
10.1109/WCICA.2008.4594316