Title :
The Research of Evaluation and Index System Based on IT Enterprise Service Capability
Author :
Fang, Zhiyuan ; Zhao, Lin ; Shao, Zixuan
Author_Institution :
Sch. of Bus., Sun Yat-sen Univ., Guangzhou, China
Abstract :
With SSME proposed by IBM, It gradually becomes the hot spot about the IT service research. Through to ITIL, CMM, service quality and the service productivity theory research, the article proposed the IT service capability idea, set up IT enterprise service capability evaluation system and analyze it, finally prospected the future researches.
Keywords :
Web services; indexing; software performance evaluation; IBM; IT enterprise service capability; SSME; evaluation system; index system; Appraisal; Coordinate measuring machines; Humans; Partial response channels; Personnel; Productivity; Programming; Spine; Sun; Total quality management; IT enterprise; evaluation system; service capability;
Conference_Titel :
e-Business Engineering, 2009. ICEBE '09. IEEE International Conference on
Conference_Location :
Macau
Print_ISBN :
978-0-7695-3842-6
DOI :
10.1109/ICEBE.2009.86
