DocumentCode :
2530206
Title :
Usability Comparisons of Seven Main Functions for Automated Teller Machine (ATM) Banking Service of Five Banks in Thailand
Author :
Taohai, Kamonwan ; Phimoltares, Suphakant ; Cooharojananone, Nagul
Author_Institution :
Dept. of Math., Chulalongkorn Univ., Bangkok, Thailand
fYear :
2010
fDate :
23-26 March 2010
Firstpage :
176
Lastpage :
182
Abstract :
The objective of this research was to compare the seven main functions of ATM banking services from five banks in Thailand. The selection of the five ATM banks was based on the fact that they contained different hierarchical menu structures. In the research, four groups each with 200 participants were separated into two parts. The first group of participants was required to complete a questionnaire in order to identify the seven main tasks of ATM banking, whilst the second group was required to perform the experiment on the ATM simulator. The second group was subdivided into four groups; students, employees, government and state enterprises officers and agriculturists. To compare seven major functions, a simulator of each of the five banks´ ATM machines was developed and then tested in the laboratory environment. Usability was evaluated in terms of effectiveness, efficiency, satisfaction and the percentage difference. The results suggest that different menu structures will affect the usability of ATM banking. Moreover, the different types of user provide a different score based on usability measurement. Only one bank received the highest score on most of the usability criteria for all the different user groups.
Keywords :
banking; ergonomics; research and development; ATM banking service; ATM simulator; Thailand; automated teller machine; hierarchical menu structures; usability measurement; Automatic testing; Banking; Government; Humans; ISO standards; Laboratories; Life testing; Usability; User interfaces; Web and internet services; Automatic Teller Machine (ATM); Human-Computer Interaction (HCI); ISO 9241-11 standard; laboratory testing; usability evaluation; usability testing;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Computational Science and Its Applications (ICCSA), 2010 International Conference on
Conference_Location :
Fukuoka
Print_ISBN :
978-0-7695-3999-7
Electronic_ISBN :
978-1-4244-6462-3
Type :
conf
DOI :
10.1109/ICCSA.2010.50
Filename :
5476631
Link To Document :
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