Process portals - architecture and integration

Process portals support the inter-organizational networking of businesses. They define function and content on the basis of the customer process and make them available to the user via a role-based and personalized interface. In spite of the growing relevance of process portals, their use in most businesses is still only at the beginning. A consistent architecture and integration model can help businesses with the introduction of process portals. This article argues that the available approaches to architecture from the relevant literature and from practice do not adequately address process portal requirements, and develops an extended architecture model. The steps required to implement this architecture are described in this article using the example of the Automobile Group.