Measuring IT Governance effectiveness using ITG diagnostic diamond: A case study of Information Technology Division, IIUM

The impact of IT Governance in the 21st century is imperative. IT Governance has became a mission critical for organisations to achieve effective corporate governance. The present challenges to global businesses and corporate governance require strategic IT Governance implementation as the bedrock for increased market share and competitive advantage. To cope with these challenges, IT Governance diagnostic model was designed to help business organizations diagnose and design IT Governance architectures. This paper uses exploratory research approach to investigate the level of IT Governance implementation/practices at the Information Technology Division of HUM.L The paper also indicates the need to extend the IT Governance diagnostic model to cover all other units of the university as well as extend it application to other universities. The study intends to examine how IT is aligned to the university´s operations and whether or not IT contributes towards enhanced operational efficiency and effectiveness in the university. Finally, a new IT Governance structure is proposed for implementation at the Information Technology Division, International Islamic University Malaysia.