The key to gaining the competitive edge: process management

The key elements of process management are customer focus organizational development strategies, teamwork, training, metrics that track progress, and a willingness of the organization to benchmark processes in order to stay ahead of the competition. There is increasing evidence that for organizations to survive in the 1990s, an integrated approach for managing and improving internal processes is essential. Process management, a strategy employed to respond to the customer´s requirements throughout the product´s life-cycle, will reduce cycle time, decrease costs, and increase employee satisfaction by reducing ambiguity in the workplace. By streamlining processes and removing nonvalue-added functions, corporations can gain a larger share of the marketplace and have returns on investments that can approach 40%