Title :
Bridging Boundaries in Offshore Outsourcing Organizations: A Case Study of Promoting KM System Initiatives in Wipro Technologies
Author :
Wang, Zheng ; Chen, Eliane Jing ; Pan, Shan-Ling ; Wu, Yi
Author_Institution :
Dept. of Inf. Syst., Nat. Univ. of Singapore, Singapore, Singapore
Abstract :
Despite the increased attention on boundary spanning in organizations, we still know surprisingly little about how boundaries are formed and what spanning activities can be applied in the context of offshore outsourcing organizations. This paper examines the antecedents of boundary formation in this context and also has proposed spanning activities that can help offshore outsourcing organizations to realize return from their IT investment in an effective and efficient manner.
Keywords :
business data processing; information technology; knowledge management; organisational aspects; outsourcing; IT investment; KM system; Wipro technology; boundary spanning; knowledge management; offshore outsourcing organization; Context; Dispersion; Information systems; Investments; Organizations; Outsourcing;
Conference_Titel :
System Sciences (HICSS), 2011 44th Hawaii International Conference on
Conference_Location :
Kauai, HI
Print_ISBN :
978-1-4244-9618-1
DOI :
10.1109/HICSS.2011.86
