Software quality engineering in service of IT consumer

Software quality engineering is a relatively new area within the whole software engineering domain, nonetheless its importance grows with the speed of Information Technology evolution, becoming fast its intrinsic consequence. The more the software is for a Mr. John Doe, the more software quality engineering is required to have him use it effectively, painlessly, with satisfaction and even with some pleasure. This paper discusses the role of software quality engineering as the tool for delivering quality as seen by the IT Consumer.