An Exploratory Smartphone Measurement: Perception vs. Actual Use

Smartphones have become an integral part of our everyday lives. Having in-depth insights on how people use and deal with the devices, services and applications has increasingly become a necessity for many actors in mobile sector. As such, in the current study, an empirical study regarding the smartphone usage of 88 respondents has been conducted aiming to provide understandings on how smartphones are being used. To do so, a survey-based questionnaire supported by a diary study has been used to collect the log data. The results show there is hardly a correlation between what people use and what they perceive they do. The findings show that the respondents were accurate in assessing only few services, whereas for the majority of services, their assessments were not accurate.