Research and Development of after Service Collaborated Management Integrated Platform Based on ASP Mode

Author

Yu, Shusong ; Shi, Shuo ; Ding, Xiangqian ; Fang, Jitao

Author_Institution

Inst. of Inf. Eng., Ocean Univ. of China, Qingdao, China

fYear

2009

fDate

16-17 May 2009

Firstpage

271

Lastpage

275

Abstract

The major problem in after-sales services of heavy-duty automobile industry is analyzed, and a after services collaborated management integrated platform based on ASP mode is put forward. The system structural and functional model of this platform is also introduced. Supported by Web service technology, the framework of ASP mode is established, and the integration of produce process information and after-sales services process information is realized. The answer pace and quality of after-sales services is greatly improved.

Keywords

Web services; automobile industry; supply chain management; ASP mode; Web service technology; after service collaborated management integrated platform; after-sales services; heavy-duty automobile industry; research and development; system functional model; system structural model; Application specific processors; Collaboration; Customer relationship management; Information technology; Manufacturing; Marketing and sales; Production; Research and development; Research and development management; Vehicles; ASP mode; ESB; collaborated service; industry chain; integrated platform;

fLanguage

English

Publisher

ieee

Conference_Titel

Information Engineering and Electronic Commerce, 2009. IEEC '09. International Symposium on

Conference_Location

Ternopil

Print_ISBN

978-0-7695-3686-6

Type

conf

DOI

10.1109/IEEC.2009.63

Filename

5175119