The Leadership Dimension of Coping with Technostress

One pathway to alleviate the consequences of technology-induced stress may lie in the role that supervisors may or may not play in mitigating the negative consequences of ICT usage. Based on survey research with 491 salespersons using ICT in their work environment, and tested with structural equation modelling, we discuss the impact of two forms of leadership on individual and organizational outcomes. We differentiate between supervisor influence on ICT use and general leadership, and their influence on ICT-strain (i.e. techno stress) as well as on general strain (i.e. work exhaustion). The data show that, in the context of ICT-induced stress, leadership has a significant compensatory influence on work exhaustion and on job satisfaction. The results lead us to the interpretation that leadership constitutes a potential further instrument to ease the negative outcomes of ICT usage in work contexts, and to propose further study into the role of ICT specific supervisor influence.