Title :
Communication-Enabled Business Processes as a Service
Author :
Rake, Jannis ; Holschke, Oliver ; Offermann, Philipp ; Bub, Udo
Author_Institution :
Syst. Anal., Berlin Inst. of Technol., Berlin, Germany
Abstract :
The SaaS-market for business process management and service orchestration is growing rapidly, fueled by the capabilities of high bandwidth and 24/7 online access. Additionally, concepts for communication support of the processes are gaining ground to increase flexibility and reduce delays. The paper introduces the concept of communication-enabled business processes-as-a-service to enable the benefits of CEBP without high costs for initial investment and integration. A novel business model and its technological basis are described to support our concept. The approach promises increased flexibility and cost control for the customer and better economies of scale and a new customer base for the provider.
Keywords :
business data processing; SaaS-market; business process management; communication-enabled business processes; service orchestration; telecommunication providers; Bandwidth; Business communication; Companies; Costs; Delay; Economies of scale; Investments; Outsourcing; Service oriented architecture; Technology management; Business Model; Communication-Enabled Business Processes (CEBP); SaaS technology stack; Software-as-a-Service (SaaS);
Conference_Titel :
Intelligence in Next Generation Networks, 2009. ICIN 2009. 13th International Conference on
Conference_Location :
Bordeaux
Print_ISBN :
978-1-4244-4693-3
Electronic_ISBN :
978-1-4244-4694-0
DOI :
10.1109/ICIN.2009.5357084
