Title :
An Integration System of Video-based Interaction and Online Negotiation in Real-time Processing of E-Commerce Order
Author :
Hu, Xiangpei ; Cheng, Qiao ; Huang, Minfang
Author_Institution :
Dalian Univ. of Technol., Dalian
Abstract :
In the real-time processing of e-Commerce order, a great deal of research focuses on man-machine negotiation. Because man-machine negotiation can´t satisfy the customers´ needs totally, we introduce the notion of online negotiation for human negotiators conducting complex e-Commerce negotiations. In this paper, we present an integration system of video technology into e-Commerce Web site. First of all, we design a business process and list the functionality requirements on the integration system. According to the analysis of this system, an explicit integration solution is presented. Then we propose a simple yet effective architecture for integrating video-based interaction with online negotiation process, and illustrate how the system supports online negotiation process by integrating HomeMeeting video software and e-Commerce Web site. Knowledge representation and reasoning mechanism of negotiation support are specified within the architecture. An Integration implementation is also provided. Finally, we present an example to prove that the integration system has greatly increased the efficiency of the online negotiation process.
Keywords :
Web sites; electronic commerce; interactive programming; knowledge representation; man-machine systems; real-time systems; video signal processing; HomeMeeting video software; Web site; e-Commerce order; integration system; knowledge representation; man-machine negotiation; online negotiation; real-time processing; reasoning; video-based interaction; Cities and towns; Computer architecture; Humans; Knowledge representation; Man machine systems; Real time systems; Security; Systems engineering and theory; Video recording; Video sharing;
Conference_Titel :
Innovative Computing, Information and Control, 2007. ICICIC '07. Second International Conference on
Conference_Location :
Kumamoto
Print_ISBN :
0-7695-2882-1
DOI :
10.1109/ICICIC.2007.156