DocumentCode
2746341
Title
An Empirical Study on the Factor Influencing Brand Loyal
Author
Hongfang, Zhang ; Weihua, Liu
Author_Institution
Coll. of Ind. & Commercial Adm., Tianjin Polytech. Univ., Tianjin, China
fYear
2009
fDate
6-7 June 2009
Firstpage
483
Lastpage
485
Abstract
The brand loyalty is the important component of enterprise marketing strategy. So at first, this article proposes three dimensions which can influence brand loyalty based on the literature review and carry out the empirical study through the analysis of valid questionnaires. Finally, we can conclude that the brand cognition, quality of service and the customer satisfaction have a remarkable positive correlativity with the brand loyalty, exceptionally, the customer satisfaction play a prominent role in influencing brand loyal.
Keywords
customer satisfaction; quality of service; brand cognition; brand loyal; customer satisfaction; enterprise marketing strategy; quality of service; Business; Cognition; Costs; Customer satisfaction; Educational institutions; Electronic commerce; Electronics industry; Image converters; Industrial relations; Quality of service; brand loyal; empirical analysis; influence factor;
fLanguage
English
Publisher
ieee
Conference_Titel
Electronic Commerce and Business Intelligence, 2009. ECBI 2009. International Conference on
Conference_Location
Beijing
Print_ISBN
978-0-7695-3661-3
Type
conf
DOI
10.1109/ECBI.2009.24
Filename
5189523
Link To Document