• DocumentCode
    2746341
  • Title

    An Empirical Study on the Factor Influencing Brand Loyal

  • Author

    Hongfang, Zhang ; Weihua, Liu

  • Author_Institution
    Coll. of Ind. & Commercial Adm., Tianjin Polytech. Univ., Tianjin, China
  • fYear
    2009
  • fDate
    6-7 June 2009
  • Firstpage
    483
  • Lastpage
    485
  • Abstract
    The brand loyalty is the important component of enterprise marketing strategy. So at first, this article proposes three dimensions which can influence brand loyalty based on the literature review and carry out the empirical study through the analysis of valid questionnaires. Finally, we can conclude that the brand cognition, quality of service and the customer satisfaction have a remarkable positive correlativity with the brand loyalty, exceptionally, the customer satisfaction play a prominent role in influencing brand loyal.
  • Keywords
    customer satisfaction; quality of service; brand cognition; brand loyal; customer satisfaction; enterprise marketing strategy; quality of service; Business; Cognition; Costs; Customer satisfaction; Educational institutions; Electronic commerce; Electronics industry; Image converters; Industrial relations; Quality of service; brand loyal; empirical analysis; influence factor;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Electronic Commerce and Business Intelligence, 2009. ECBI 2009. International Conference on
  • Conference_Location
    Beijing
  • Print_ISBN
    978-0-7695-3661-3
  • Type

    conf

  • DOI
    10.1109/ECBI.2009.24
  • Filename
    5189523