Title :
Ensuring usability: Aetna´s experience
Author :
Sitkin, Irwin J. ; Mason, L. Hardy
Author_Institution :
Aetna Life & Casualty, Hartford, CT, USA
Abstract :
The history of Aetna´s Usability Laboratory, built in 1986 in response to the realization that usability of computers is an important business issue, is recounted. The laboratory´s physical structure and its value to the company are described. A number of conclusions Aetna has reached about how usability engineering is best accomplished in a corporate environment are discussed
Keywords :
DP management; human factors; insurance data processing; management information systems; user interfaces; Aetna; Usability Laboratory; business issue; corporate environment; usability engineering; Application software; Cameras; Computer interfaces; Documentation; Insurance; Microcomputers; Microphones; Software testing; Usability; Video recording;
Conference_Titel :
Information Technology, 1990. 'Next Decade in Information Technology', Proceedings of the 5th Jerusalem Conference on (Cat. No.90TH0326-9)
Conference_Location :
Jerusalem
Print_ISBN :
0-8186-2078-1
DOI :
10.1109/JCIT.1990.128336
