DocumentCode :
2761289
Title :
A Framework for the Elicitation and Analysis of Information Technology Service Requirements and Their Alignment with Enterprise Business Goals
Author :
Zowghi, Didar ; Jin, Zhi
Author_Institution :
Sch. of Software, Univ. of Technol., Sydney (UTS), Sydney, NSW, Australia
fYear :
2010
fDate :
19-23 July 2010
Firstpage :
269
Lastpage :
272
Abstract :
As the economies of the world have become increasingly dependant on Information Technology (IT) services, there is a need for service designers and developers to focus on co-value creation between service providers and service consumers. Developers need to conduct a more rigorous and systematic identification, elicitation, and analysis of IT service requirements than ever before so that the resulting IT services are closely aligned with the enterprise business requirements. Research in Services Science from the business and management discipline has mostly focused on the delivery and management of services experience from the business perspective. Much of the research focus in Service Oriented Computing (SOC) so far has been on the design and delivery of services (especially Web Services), but engineering of IT service requirements has received much less attention. The overall aims of the proposed research is the design and development of an integrated framework and its supporting toolset for the systematic identification, elicitation, and analysis of IT service requirements that satisfy consumers´ needs and are closely aligned with their enterprise business goals.
Keywords :
Web services; business data processing; information technology; knowledge acquisition; service industries; Web service; co-value creation; enterprise business goal; information technology service requirement; service oriented computing; systematic identification; alignment; analysise; elicitation; service requirements;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Computer Software and Applications Conference Workshops (COMPSACW), 2010 IEEE 34th Annual
Conference_Location :
Seoul
Print_ISBN :
978-1-4244-8089-0
Electronic_ISBN :
978-0-7695-4105-1
Type :
conf
DOI :
10.1109/COMPSACW.2010.54
Filename :
5615805
Link To Document :
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