The psychological mechanism of public service motivation: A pilot study

Author

Liu, Bang-cheng ; Yu, Wei ; Fan, Bo ; Du, Lan-ying

Author_Institution

Sch. of Int. & Public Affairs, Shanghai Jiao Tong Univ., Shanghai, China

fYear

2012

fDate

2-4 July 2012

Firstpage

19

Lastpage

22

Abstract

To explore the psychological mechanism of public service motivation (PSM), we examine the mediating effects of organizational identification (OI) on the relationship between PSM and community citizenship behavior (CCB). 414 police officers from Region A branch of police organization of a large metropolitan city in eastern China, were investigated. Results from a structural equation analysis show the relationship between PSM and CCB are found to be partially mediated by OI. This study contributes to our understanding of PSM by clarifying the mechanism through which PSM influences individual behavior.

Keywords

organisational aspects; police; psychology; public administration; statistical analysis; community citizenship behavior; eastern China; individual behavior; metropolitan city; organizational identification; police officers; police organization; psychological mechanism; public service motivation; structural equation analysis; Communities; Context; Educational institutions; Organizations; Psychology; Reliability; Chinese Public Sector; Community Citizenship Behavior (CCB); Organization Identification (OI); Public Service Motivation (PSM);

fLanguage

English

Publisher

ieee

Conference_Titel

Service Systems and Service Management (ICSSSM), 2012 9th International Conference on

Conference_Location

Shanghai

Print_ISBN

978-1-4577-2024-6

Type

conf

DOI

10.1109/ICSSSM.2012.6252181

Filename

6252181