Title :
An agent-based CRM model for multiple projects management
fDate :
Sept. 11-13, 2005
Keywords :
Contracts; Costs; Customer relationship management; Customer satisfaction; Knowledge management; Outsourcing; Process design; Product design; Project management; Scheduling;
Conference_Titel :
Engineering Management Conference, 2005. Proceedings. 2005 IEEE International
Print_ISBN :
0-7803-9139-X
DOI :
10.1109/IEMC.2005.1559270
