DocumentCode
2812611
Title
A simulation and analysis of bank teller manning
Author
Hammond, Donald ; Mahesh, Sathi
Author_Institution
Dept. of Manage., New Orleans Univ., LA, USA
fYear
1995
fDate
3-6 Dec 1995
Firstpage
1077
Lastpage
1080
Abstract
The paper presents an application study to find cost effective bank teller management policies for providing high quality service levels at reasonable costs in a modern banking system. Two models are developed. The first is a spreadsheet model to calculate desired teller manning levels from mathematical queuing models, and the second is a simulation model for testing new management policies. Manning heuristics are tested and found to provide the desired level of services
Keywords
bank data processing; digital simulation; human resource management; personnel; queueing theory; simulation; spreadsheet programs; bank teller manning analysis; bank teller manning simulation; cost effective bank teller management policies; desired teller manning levels; high quality service levels; manning heuristics; mathematical queuing models; modern banking system; new management policy testing; simulation model; spreadsheet model; Analytical models; Banking; Corporate acquisitions; Costs; Customer service; Mathematical model; Productivity; Quality management; Queueing analysis; Testing;
fLanguage
English
Publisher
ieee
Conference_Titel
Simulation Conference Proceedings, 1995. Winter
Conference_Location
Arlington, VA
Print_ISBN
0-78033018-8
Type
conf
DOI
10.1109/WSC.1995.478964
Filename
478964
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