Title :
Quality aspects of software product supply and support using the Internet
Author :
Walker, A.J. ; Braude, B.
Author_Institution :
Dept. of Electr. Eng., Witwatersrand Univ., Johannesburg, South Africa
Abstract :
Explores the quality aspects of using the Internet to supply and support software products. The Software Engineering Applications Laboratory (SEAL) at the authors´ university is in the process of developing various software products to be distributed commercially in the near future. SEAL has chosen to use the Internet to supply and support these products. A system has been developed for this task, named the Internet System for the Supply and Support of Software (IS4 ). SEAL is committed to developing and supplying software within a quality management system. Consequently, an investigation was undertaken into the quality characteristics and requirements based on the ISO 9001 standard for quality assurance and the ISO/IEC JTC1/SC7 software engineering standards. The investigation focused on quality requirements for processes related to supplying and supporting software as well as on the quality characteristics of IS4 and its development process. These quality concerns have been incorporated into SEAL´s quality management system, the design and development of IS4 and the development process for SEAL products
Keywords :
Internet; computer aided software engineering; electronic commerce; quality management; software development management; software packages; software quality; software standards; IS4; ISO 9001 standard; ISO/IEC JTC1/SC7 software engineering standards; Internet System for the Supply and Support of Software; commercially distributed software products; electronic commerce; quality assurance; quality requirements; secure electronic transactions; software product supply; software product support; software quality management system; Application software; IEC standards; ISO standards; Internet; Quality assurance; Quality management; Seals; Software engineering; Software quality; Software standards;
Conference_Titel :
Software Engineering Standards, 1999. Proceedings. Fourth IEEE International Symposium and Forum on
Conference_Location :
Curitiba
Print_ISBN :
0-7695-0068-4
DOI :
10.1109/SESS.1999.766595