Title :
Reference Models and Modeling Languages for Product-Service Systems Status-Quo and Perspectives for Further Research
Author :
Becker, Jörg ; Beverungen, Daniel ; Knacksted, Ralf
Author_Institution :
Univ. of Munster, Munster
Abstract :
Being confronted with decreasing margins and a rising customer demand for integrated solutions, manufacturing companies integrate complementary services into their portfolio. Offering product-service packages (consisting of products and services) demands for setting up integrated product-service systems, which incorporate the coordinated design and provision of products and services. Conceptual Modeling is an established approach to support such efforts. This paper evaluates the current support of reference models and modeling languages for setting up conceptual models in the area of product-service systems. Consecutively, some perspectives are presented to induce further research in this field.
Keywords :
business process re-engineering; customer services; simulation languages; conceptual modeling; customer demand; modeling languages; product-service packages; product-service systems; reference models; Business; Companies; Information systems; Management training; Mechanical engineering; Packaging; Personnel; Portfolios; Software maintenance; Virtual manufacturing;
Conference_Titel :
Hawaii International Conference on System Sciences, Proceedings of the 41st Annual
Conference_Location :
Waikoloa, HI
DOI :
10.1109/HICSS.2008.369