Measuring the quality of user-developed applications

Ever since users started developing applications, information systems (IS) practitioners and researchers have been concerned about the quality of user-developed applications. The authors report the results of a study conducted in order to develop and test a measure of the construct. In order to do so, the major dimensions of software quality were identified from the software engineering literature and a questionnaire was developed. The questionnaire was completed by 28 users from a single organization. Results of reliability and criterion-related validity analyses indicate that the instrument shows relatively high levels of internal consistency, the Cronbach´s alphas for each of the ten dimensions of quality varying from 0.7 to 0.93. Criterion-related validity was also found to be satisfactory