Learning from group support system use: potential changes in subsequent meeting behavior

Utilises a cross-sectional survey design to compare the differences between group support system (GSS)-influenced manual meetings and non-GSS manual meetings. The research employed a quasiexperimental field study. The responses of GSS participants of a TeamFocus facility were compared to a control group who had not been exposed to the technology. Perceptual quantitative data on five composite meeting behaviors and other moderator and control variables were collected through surveys. Individual interviews were held to triangulate the survey data and add depth to the assessment of group differences. Measures of meeting behaviors were based on individual-level recall and attitudinal data. The data was used to test five hypotheses about GSS applied behaviors. Results showed that the two groups were different and that the GSS group rated their subsequent non-GSS meetings as more productive and satisfying than those of the control group