Title :
A Framework for Perception of Citizen Demand in E-government Services
Author_Institution :
Sch. of Manage., Fudan Univ., Shanghai, China
Abstract :
The provision of e-government service has proposed a user-oriented approach. The user demand has been placed at the center of electronic public services. Nonetheless, the demand side research has not received adequate attention in the e-government literature. This paper proposes a framework for perception of citizen demand which posits that, given a lack of first-hand information on user responses, government tend to adopt an approach integrating using process and satisfaction to find citizen demand. This analysis may give a certain degree of reference to the e-government service development.
Keywords :
government data processing; citizen demand; e-government service development; electronic public services; user-oriented approach; Communications technology; Conference management; Electronic government; Engineering management; Industrial engineering; Information management; Innovation management; Licenses; Message service; citizen demand; e-government services; perception of demands;
Conference_Titel :
Information Management, Innovation Management and Industrial Engineering, 2009 International Conference on
Conference_Location :
Xi´an
Print_ISBN :
978-0-7695-3876-1
DOI :
10.1109/ICIII.2009.572