• DocumentCode
    2959645
  • Title

    LOS evaluate system based on passenger´s view to Urban Comprehensive passenger transport hub

  • Author

    Jing, He ; Zhi-Gang Liu

  • Author_Institution
    Sch. of Urban Railway Transp., Shanghai Univ. of Eng. Sci., Shanghai, China
  • fYear
    2009
  • fDate
    22-24 July 2009
  • Firstpage
    704
  • Lastpage
    708
  • Abstract
    When considering on planning and designing of Urban Comprehensive passenger transport hub in China, it just aims on convenient construction for various transport modes. The need of passenger is seldom taken into account, which lead to single-mode and flat hub adding the burden of passenger when transfer. The fundamental object of transport hub design is mean to meet passenger needs, which is also the focus of level of service evaluation. Passenger satisfaction is very useful to related units: transport operators, community and so on. The evaluation system is selected from the view of passenger need, the relation between passengers and different hub subsystems. LOS dynamics evaluation system of urban comprehensive passenger transport center would be made out to evaluate, improve, re-assesses and improves from construction stages to the operation stage to achieve better performance.
  • Keywords
    customer satisfaction; customer services; design engineering; planning; railway industry; China; customer satisfaction; level of service; passenger needs; passenger satisfaction; planning; service evaluation; transit customers; transit network; transport hub design; urban comprehensive passenger transport hub; Catalogs; Customer satisfaction; Design engineering; Helium; Light rail systems; Rail transportation; Railway engineering; Road transportation; Urban planning; Vehicle dynamics; LOS (lever of service); UCPTH (urban comprehensive passenger transport hubs); passenger need; transfer facilities; transportation mode;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Service Operations, Logistics and Informatics, 2009. SOLI '09. IEEE/INFORMS International Conference on
  • Conference_Location
    Chicago, IL
  • Print_ISBN
    978-1-4244-3540-1
  • Electronic_ISBN
    978-1-4244-3541-8
  • Type

    conf

  • DOI
    10.1109/SOLI.2009.5204024
  • Filename
    5204024