DocumentCode
2959645
Title
LOS evaluate system based on passenger´s view to Urban Comprehensive passenger transport hub
Author
Jing, He ; Zhi-Gang Liu
Author_Institution
Sch. of Urban Railway Transp., Shanghai Univ. of Eng. Sci., Shanghai, China
fYear
2009
fDate
22-24 July 2009
Firstpage
704
Lastpage
708
Abstract
When considering on planning and designing of Urban Comprehensive passenger transport hub in China, it just aims on convenient construction for various transport modes. The need of passenger is seldom taken into account, which lead to single-mode and flat hub adding the burden of passenger when transfer. The fundamental object of transport hub design is mean to meet passenger needs, which is also the focus of level of service evaluation. Passenger satisfaction is very useful to related units: transport operators, community and so on. The evaluation system is selected from the view of passenger need, the relation between passengers and different hub subsystems. LOS dynamics evaluation system of urban comprehensive passenger transport center would be made out to evaluate, improve, re-assesses and improves from construction stages to the operation stage to achieve better performance.
Keywords
customer satisfaction; customer services; design engineering; planning; railway industry; China; customer satisfaction; level of service; passenger needs; passenger satisfaction; planning; service evaluation; transit customers; transit network; transport hub design; urban comprehensive passenger transport hub; Catalogs; Customer satisfaction; Design engineering; Helium; Light rail systems; Rail transportation; Railway engineering; Road transportation; Urban planning; Vehicle dynamics; LOS (lever of service); UCPTH (urban comprehensive passenger transport hubs); passenger need; transfer facilities; transportation mode;
fLanguage
English
Publisher
ieee
Conference_Titel
Service Operations, Logistics and Informatics, 2009. SOLI '09. IEEE/INFORMS International Conference on
Conference_Location
Chicago, IL
Print_ISBN
978-1-4244-3540-1
Electronic_ISBN
978-1-4244-3541-8
Type
conf
DOI
10.1109/SOLI.2009.5204024
Filename
5204024
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