Title :
Enterprise Application Integration in a Service Industry SME: A Case Study of Optimum Consultancy Services
Author :
Lau, Erin ; Wynn, Martin ; Maryszczak, Peter
Author_Institution :
Dept. of Comput., Univ. of Gloucestershire, Cheltenham, UK
Abstract :
This paper explores the development and implementation of a new information systems strategy at a service industry company based at three offices in southern England. The paper reports on a straightforward methodology used for developing the information systems strategy, the package selection process, implementation issues and overall costs and benefits to the company. It also reflects on how the project has helped move the company forward in terms of organisational development and e-business capability.
Keywords :
electronic commerce; information systems; organisational aspects; service industries; small-to-medium enterprises; Optimum Consultancy Services; e-business capability; enterprise application integration; information systems strategy; organisational development; package selection process; service industry SME; Companies; Industries; Portals; Software; Training; IS strategy; business process change; e-business; enterprise application integration; information systems; knowledge transfer; web portal;
Conference_Titel :
Computing in the Global Information Technology (ICCGI), 2010 Fifth International Multi-Conference on
Conference_Location :
Valencia
Print_ISBN :
978-1-4244-8068-5
Electronic_ISBN :
978-0-7695-4181-5
DOI :
10.1109/ICCGI.2010.13
